<aside> 🤝🏻 Our team in a nutshell: We support patients before, during, and after their HelloBetter Online-therapy programme, by answering questions, reacting to inquiries, and actively offering assistance.

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Mission & Objectives 🎯

Objectives / Goals

Our team is dedicated to providing exceptional support to patients interested in HelloBetter or enrolled in one of our DiGAs / Online-therapy programs. Our primary goals include:

• Offering a personal and expert-level touchpoint for patients in need of support.
• Supporting patients throughout their whole journey, from initial inquiry to prescription to program registration, and eventually program completion.

These objectives directly contribute to our company's mission of making evidence-based mental health care universally accessible. In other words, we act as facilitators, making sure patients interested in HelloBetter have a seamless and supportive experience from start to finish.

Responsibilities

To meet these objectives, our team takes on a variety of responsibilities that help us provide the highest level of support.

Click on each responsibility to learn more about it:

• Psychological counselling
• Organisational inquiries
• Proactive problem-solving
• Rezeptservice
• Technical support
• Community management

Examples of Our Work

• Click here to discover the average patient’s experience with our team